Terms of Service

Effective date: November 1, 2026 · Last updated: November 7, 2026

These Terms of Service (“Terms”) govern your use of scopepilot.org (the “Site”) and the estimating, scope documentation and estimate review services provided by 2BAIFEN LLC, doing business as ScopePilot (“ScopePilot,” “we,” “us”). By submitting a project, checking the agreement box on our form, or otherwise ordering or using our services, you agree to these Terms on behalf of yourself and the business you represent (“you” or “Customer”). If you do not agree, do not use the Site or our services.

1. Who may use our services

Our services are offered to businesses, primarily licensed contractors and construction professionals. You must be at least 18 years old and authorized to bind the business on whose behalf you order services.

2. Our services

We offer the services described on the Site, which currently include:

• Quick Scope Estimate — a preliminary scope and budget range prepared from photos, measurements and a description you provide. It is not a full line-item estimate.
• Full Xactimate Estimate — a detailed line-item estimate prepared in Xactimate® or a comparable estimating format, based on the information you provide.
• Estimate Review / Scope Audit — a review of an existing estimate with notes on potential omissions, inconsistencies or questions.
• Credit packs — prepaid bundles of services, as described on the Site.

The specific scope, price and timing of each order are those shown on the Site at the time of the order or confirmed by us in writing (including by email or message). If a written confirmation conflicts with the Site, the written confirmation controls. We may decline any project, for example if the information provided is insufficient, the work is outside our expertise, or the request would violate these Terms or the law.

3. What we do not do

• We are not a public adjuster and do not act as one within the meaning of the California Insurance Code (§ 15006 et seq.). We do not negotiate, adjust, appraise or settle insurance claims, and we do not represent property owners, policyholders or insurers.
• We do not provide legal, insurance-coverage, engineering, architectural, environmental (including mold or asbestos) or code-compliance advice, and we do not perform inspections or construction work.
• We do not visit job sites unless separately agreed in writing. Our deliverables rely on the photos, measurements, documents and descriptions you provide.
• We do not guarantee that any insurer, property owner or other party will accept, approve or pay any amount shown in a deliverable.

4. Your responsibilities and materials

• Accuracy. You are responsible for the accuracy and completeness of the information and files you submit (“Customer Materials”). Deliverables are only as accurate as the Customer Materials.
• Authority and consents. You represent that you have the right to share the Customer Materials with us, including any information about property owners, occupants, properties and insurance claims, and that you have given any notices and obtained any consents required by law.
• No sensitive data. Do not upload Social Security numbers, driver’s license numbers, bank or payment card numbers, medical information or other sensitive personal information; redact them before uploading.
• Professional judgment. You are solely responsible for reviewing each deliverable before using it, and for your own bids, pricing, contracts, permits, licensing, workmanship, safety and compliance with law and insurance requirements.
• Honest use. You will not use our deliverables to misrepresent facts, inflate a claim, or mislead any insurer, property owner or other party.

You grant us a limited, non-exclusive license to use the Customer Materials to provide the services, communicate with you, and comply with law.

5. Fees, payment and refunds

• Pricing. Fees are as listed on the Site or quoted to you in writing. Ranges (for example “$600–875+”) depend on project size and complexity; we will confirm the price before starting work that would exceed the low end of the range.
• Payment. Unless we agree otherwise in writing, we will send an invoice when the deliverable is ready, and payment is due within 7 days of the invoice date by the payment methods listed on the invoice. We may require prepayment for new customers or large projects.
• Credit packs are paid in advance, are non-transferable, and expire 12 months after purchase unless stated otherwise at the time of purchase.
• Cancellation and refunds. Cancellations and refunds are governed by our Refund Policy. Until the Refund Policy is published on the Site, please contact us at office@scopepilot.org before placing an order and we will confirm the applicable refund terms in writing.
• Taxes. Fees exclude applicable taxes, which you are responsible for.
• Late payment. We may pause work on open orders while an invoice is overdue.

6. Turnaround and revisions

• Turnaround times on the Site (for example “1–2 business days” for a Quick Scope) are good-faith targets measured from the time we receive all information needed, not guarantees. We will tell you promptly if we expect a delay.
• Each deliverable includes one round of reasonable revisions to correct errors or reflect information that was provided with the original order, requested within 14 days of delivery. Changes based on new information, a changed scope, or additional areas are new work and may be charged separately.

7. Ownership and license

Upon full payment, you may use, copy and share each deliverable for any lawful purpose related to the project for which it was prepared, including providing it to your client, the property owner and the insurer. We retain ownership of our templates, methods, know-how and any materials we created before or independently of your order. You retain ownership of your Customer Materials.

Xactimate® is a registered trademark of Verisk Analytics, Inc. ScopePilot is an independent service and is not affiliated with, endorsed by or sponsored by Verisk. Other trademarks belong to their respective owners.

8. Confidentiality and privacy

We treat Customer Materials and deliverables as confidential and use them only to provide the services, except as required by law or as described in our Privacy Policy, which forms part of these Terms. Uploaded files are deleted automatically from our storage 7 days after upload, so please keep your own copies. We may keep copies of deliverables and related correspondence as described in the Privacy Policy.

9. Acceptable use of the Site

You will not: upload malware or unlawful content; attempt to gain unauthorized access to the Site or our systems; submit spam, false or automated submissions; interfere with the Site’s operation or security; or scrape the Site in a way that burdens it. We may suspend access for violations.

10. Disclaimers

Estimates are, by nature, approximations. Actual quantities, conditions, pricing and costs may differ — for example because of hidden damage, local pricing, code requirements, material availability or information not provided to us. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not warrant that any deliverable will be accepted by an insurer or other party or that the Site will be uninterrupted or error-free.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BIDS OR CLAIM OUTCOMES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES; AND (b) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE FEES YOU PAID US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

These limitations do not apply to liability that cannot be limited under applicable law, including liability for fraud, willful injury or violation of law as described in California Civil Code § 1668.

12. Indemnification

To the extent permitted by law, you will defend, indemnify and hold harmless ScopePilot and its owners, personnel and contractors from third-party claims, losses and expenses (including reasonable attorneys’ fees) arising from (a) Customer Materials, including any claim that you lacked the right to share them; (b) your use of a deliverable, including in any bid, contract or insurance claim; or (c) your violation of these Terms or the law.

13. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Before filing any claim, the parties will try in good faith to resolve the dispute informally by contacting each other in writing and allowing 30 days for resolution. If the dispute is not resolved, either party may bring a claim in the state or federal courts located in Santa Clara County, California, and each party consents to their jurisdiction; either party may instead bring an individual claim in small claims court where eligible.

14. General terms

• Changes. We may update these Terms by posting a new version on the Site with a new “Last updated” date. Changes apply to orders placed after the update; the Terms in effect when you placed an order govern that order.
• Electronic communications. You agree to receive communications from us electronically, and that electronic agreements, notices and confirmations satisfy any requirement that they be in writing.
• Independent contractors. The parties are independent contractors; nothing in these Terms creates a partnership, employment or agency relationship.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of our business.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Severability and waiver. If any provision is held unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver.
• Entire agreement. These Terms, the Privacy Policy and any written order confirmation are the entire agreement between the parties regarding the services and supersede prior understandings on that subject.

15. Contact

2BAIFEN LLC
1675 Whitwood Ln. 1, Campbell, CA 95008
Email: office@scopepilot.org